MonkeyHosting - SLA

Service Level Agreement

MONKEYHOSTING.NET

Service Level Agreement

What's it?

Service Level Agreement (“SLA”) defines the terms of responsibility and guarantee that MonkeyHosting.net offers to its clients.
MonkeyHosting.net Services are managed by his Virtual DataCenter.
Every Server is provided through MonkeyHosting.net's Providers.
SLA become valid at the time of the signing of each service contract and it remains active for the entire duration of the same.

Network Uptime

Cloud - 99.999%
Dedicated - 99.999%
Hosting - 99,95%
Power Availability - 100%

Limitations

It should be noted that MonkeyHosting is not responsible for Services downtime or suspensions if they are caused by:

  • Routine maintenance with prior notice and/or special maintenance to the Service made by MonkeyHosting.net or his Providers
  • Attacks by third parties or by the Client.
  • Unforeseeable circumstances or force majeure;
  • Causes leading to the total or partial inaccessibility to the Service by the Client.
  • Other reasons outside the technical control of MonkeyHosting.net


Check also:
MonkeyHosting.net Data Center
MonkeyHosting.net Terms


Last update: 13.06.2019

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